SECRETEXTS WHOLESALE TERMS OF SERVICE
Last Updated: March 18, 2025
1. INTRODUCTION
These Terms of Service ("Terms") govern the wholesale relationship between SECRETEXTS ("Company," "we," "us," or "our") and the business entity ("Wholesaler," "Client," or "you") purchasing our products for resale or event use. By placing a wholesale order with SECRETEXTS, you agree to be bound by these Terms.
2. WHOLESALER ELIGIBILITY
2.1 Business Requirements: Wholesale accounts are available to legitimate business entities including but not limited to wedding venues, event planners, retail shops, spas, and boutiques.
2.2 Verification: All wholesale applications are subject to approval. We reserve the right to request business documentation including resale certificates, business licenses, EIN/tax ID numbers, and other relevant documentation.
2.3 Account Maintenance: Wholesale status requires a minimum of two orders per calendar year to maintain active status.
3. ORDERING PROCESS
3.1 Consultation Requirement: All initial wholesale orders must begin with a consultation to determine needs, timeline, and product specifications.
3.2 Minimum Order: The minimum initial wholesale order is 50 candles. Subsequent orders may be placed with a minimum of 30 candles.
3.3 Production Timeline:
Standard production time is 4-5 months from deposit payment to delivery
Rush production is available for a 20% premium fee, subject to availability
Orders must be placed at least 4 months before intended use date
Timeline is subject to adjustment based on supply chain conditions and complexity of custom elements
3.4 Deposit: A non-refundable 50% deposit is required to initiate production and secure your place in our production schedule. The remaining balance is due prior to shipping or delivery.
3.5 Cancellation Policy:
Within 48 hours of placing the order – You may receive a 50% refund of your deposit if no materials have been ordered.
After 48 hours – The deposit is fully non-refundable as materials and labor have already been allocated.
If you need to cancel your order, please contact us as soon as possible to discuss options.
4. PRICING AND PAYMENT
4.1 Wholesale Discount: Approved wholesalers receive 40% off suggested retail pricing.
4.2 Volume Discounts:
250-499 units: Additional 5% discount
500+ units: Additional 7.5% discount
4.3 Price Changes: Wholesale prices are subject to change. Notification will be provided 30 days before implementation of any price adjustments.
4.4 Payment Methods: We accept business checks, ACH transfers, and major credit cards. Credit card payments incur a 3% processing fee.
4.5 Late Payments: Balances not paid within terms are subject to a 1.5% monthly late fee (18% APR).
5. SCENT SELECTION AND CUSTOMIZATION
5.1 Sample Process: Upon request and deposit, a sample pack containing our standard scent offerings will be provided. Sample packs are billed at $45 plus shipping, credited back on orders exceeding $500.
5.2 Selection Window: Scent selections must be finalized within 2 weeks of receiving samples. Failure to select within this timeframe may result in production delays.
5.3 Custom Poetry: Custom poetry is available for an additional fee of $150 per unique poem. All custom poetry becomes the property of SECRETEXTS but is licensed to the Client for use with the specific candle order.
6. LABELING AND PACKAGING
6.1 Standard Labeling: All products include SECRETEXTS branding unless otherwise specified.
6.2 Co-Branding: Co-branded labels showing both SECRETEXTS and Wholesaler branding are available for orders exceeding 100 units.
6.3 White Labeling: Complete white labeling is available for orders exceeding 250 units for an additional fee of $400.
6.4 Label Design Process: Label design requires Wholesaler approval. Two rounds of revisions are included; additional revisions are billed at $75 per round.
6.5 Packaging: Standard packaging is included in wholesale pricing. Custom packaging options are available for an additional fee.
7. SHIPPING AND DELIVERY
7.1 Shipping Methods: Standard shipping is via UPS or FedEx Ground. Expedited shipping is available at additional cost.
7.2 Shipping Costs: Shipping fees are calculated based on weight, dimensions, and destination. All shipping costs are the responsibility of the Wholesaler.
7.3 Local Delivery: Complimentary delivery is available within a 25-mile radius of Metro Detroit for orders exceeding $1,000. A $75 delivery fee applies to smaller orders.
7.4 International Shipping: International shipping is available to select countries. All customs fees, duties, and taxes are the responsibility of the Wholesaler.
7.5 Risk of Loss: Risk of loss transfers to the Wholesaler upon delivery to the carrier or upon local delivery receipt.
8. CHANGES, CANCELLATIONS, AND RETURNS
8.1 Order Changes: Changes to orders may be accommodated if made within 7 days of placing the order. Changes requested after this period may incur additional fees or be declined.
8.2 Cancellations:
Cancellations made within 48 hours of placing the order may receive a 50% refund of your deposit if materials have not yet been ordered.
Cancellations made after 48 hours is fully non-refundable as materials and production planning will have begun.
If you need to cancel or modify your order, please contact us as soon as possible to discuss options.
8.3 Returns:
Products damaged in transit must be reported within 48 hours of delivery with photographic evidence
Defective products must be reported within 7 days of delivery
No returns are accepted for scent preference or other subjective reasons
Authorized returns may be eligible for replacement or credit at our discretion
9. PRODUCT QUALITY AND USAGE
9.1 Quality Guarantee: All candles are handcrafted with premium ingredients and undergo quality inspection before shipping.
9.2 Burn Safety: Wholesalers must provide end users with the SECRETEXTS candle care instructions included with each order.
9.3 Storage Requirements: Candles must be stored in a cool, dry place away from direct sunlight. Exposure to temperatures exceeding 85°F may affect product quality.
9.4 Shelf Life: Our candles have an approximate shelf life of 18 months when properly stored.
10. INTELLECTUAL PROPERTY
10.1 Ownership: All poetry, designs, labels, and branding associated with SECRETEXTS products are the intellectual property of SECRETEXTS.
10.2 Usage Rights: Wholesalers are granted limited license to use provided marketing materials for the purpose of selling SECRETEXTS products.
10.3 Photography: Product photography is available for Wholesaler use with attribution. Custom photography may be provided for an additional fee.
10.4 Restrictions: Wholesalers may not alter SECRETEXTS marketing materials, product descriptions, or poetry without written permission.
11. RESALE POLICIES
11.1 Minimum Advertised Price (MAP): Wholesalers must maintain suggested retail pricing within 10% of SECRETEXTS recommended pricing.
11.2 Online Sales: Approval is required for online resale of SECRETEXTS products. Specific platforms may be restricted.
11.3 Third-Party Marketplaces: Sale on third-party marketplaces (Amazon, eBay, etc.) is prohibited without specific written authorization.
11.4 Geographic Restrictions: We reserve the right to establish exclusive territorial agreements with select wholesale partners.
12. TERM AND TERMINATION
12.1 Term: These Terms remain in effect for as long as the wholesale relationship continues.
12.2 Termination by Client: You may terminate your wholesale account at any time by providing written notice.
12.3 Termination by Company: We reserve the right to terminate any wholesale account with or without cause. In the event of termination, all outstanding orders will be completed according to the terms in effect at the time of ordering.
12.4 Effect of Termination: Upon termination, all rights granted under these Terms cease immediately.
13. LIMITATION OF LIABILITY
13.1 Damages Cap: Our liability for any damages arising from these Terms or any order shall not exceed the amount paid by you for the specific order giving rise to the claim.
13.2 Consequential Damages: We shall not be liable for indirect, incidental, special, consequential, or punitive damages.
13.3 Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control.
14. INDEMNIFICATION
Wholesaler agrees to indemnify, defend, and hold harmless SECRETEXTS, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from Wholesaler's breach of these Terms or violation of applicable laws.
15. CONFIDENTIALITY
15.1 Confidential Information: Both parties agree to maintain the confidentiality of proprietary information shared in the course of the wholesale relationship.
15.2 Duration: Confidentiality obligations survive the termination of the wholesale relationship.
16. DISPUTE RESOLUTION
16.1 Governing Law: These Terms shall be governed by the laws of the State of Michigan.
16.2 Mediation: Parties agree to attempt to resolve any dispute through good-faith negotiation before pursuing legal remedies.
16.3 Venue: Any legal action arising from these Terms shall be brought in the courts of Wayne County, Michigan.
17. MODIFICATIONS TO TERMS
17.1 Updates: We reserve the right to modify these Terms at any time.
17.2 Notice: Material changes to these Terms will be communicated via email to the address on file.
17.3 Continued Use: Your continued wholesale purchases following notification of updated Terms constitutes acceptance of the modified Terms.
18. GENERAL PROVISIONS
18.1 Entire Agreement: These Terms constitute the entire agreement between the parties regarding the wholesale relationship.
18.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
18.3 No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
18.4 Assignment: You may not assign your rights under these Terms without our prior written consent.
18.5 Relationship: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship.
19. CONTACT INFORMATION
For questions regarding these Terms or your wholesale account, please contact:
Rachele Eve at rachele [dot] eve [at] gmail [dot] com
By placing a wholesale order with SECRETEXTS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.